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MOD FAQ’S

Answers to the most commonly asked questions are listed below. If you cannot find an answer to your question please contact us via email or by text message and we’ll be happy to answer all of your questions.

We do not charge a fee for delivery; however, we do have minimum order amounts based on the area you live in.

Under normal circumstances it takes on average 1 to 3.5 hours to receive your order. Bad weather and traffic congestion during holidays can always lead to delayed deliveries.

Unfortunately we do not at this time. We currently accept cash and e-Transfer as payment methods.

Once you place an order you will receive a confirmation email  that will contain the instructions on sending your e-Trasnfer.

Our fee for e-Transfers is $5 for every $50 you spend ie. A $200 order if paid by e-Transfer would be $5 x 4 = $20 e-Transfer Fee.

Our Delivery Hours

  • We are open at 10:00am and close at 9:00pm Monday to Friday but orders must be placed by 8:00pm
  • We are open at 11:00am and close at 8:00pm on Saturdays but orders must be placed by 7:00pm
  • We are Closed on Sundays

No, we deliver to the city of Ottawa and most of the surrounding areas such as Arnprior, Kanata, Gatineau, Carleton Place, Orleans and Stittsville to name a few. For a complete list of areas please visit our Delivery page.

Customers receive 1 MOD point for $1 spent, for example, spending $100 will earn you 100  MOD points. When it comes to using MOD points, every 10 points are worth $1, for example, redeeming 100 points will get you $10 off the total cart amount.

SHOP HOURS

MONDAY TO FRIDAY: 10:00AM - 9:00PM (Order Deadline: 8:00PM)

SATURDAY: 11:00AM - 8:00PM (Order Deadline: 7:00PM)

SUNDAY: Closed

Place your order by 8:00PM to guarantee same day delivery.

Orders placed after 8:00PM will be delivered the following business day during regular business hours.

8:00PM cut-off time may change at MOD discretion.

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